Effective practices: Student Satisfaction

Academic and administrative support services

• Online Support Services -- Focus on Student Satisfaction
  To enable a robust and continuous improvement process, Pace University surveys its online students extensively to determine their satisfaction level with the support services. -- more
  
• Online Library Materials and Services
  Frederick Community College (FCC) provides a comprehensive array of online library services to better serve its students. -- more
  
• Course Wizards: Successful Students as Tutors, Facilitators, and Role Models
  Mercy College uses "course wizards" to make its students more comfortable about asking for assistance. -- more
  
• Student/Faculty HelpDesk
  Pennsylvania State University World Campus uses HelpDesk, an online customer service, to make online experiences more satisfying for faculty and online students. -- more
  
• Online Learning Resource Center
  Each Rochester Institute of Technology's online course has a customized page to help students to be more prepared. -- more
  
• Getting Started With Customized Online Course Pages
  Each Rochester Institute of Technology's online course has a customized page to help students to be more prepared. -- more
  
• Telephone Student First Day of Class
  Professor Mustard at Charter Oak State College telephones students on the first day of class to establish communication. -- more
  
• Capella University's Online Writing Support Center
  Capella University offers a variety of services to improve student writing skills. -- more
  
• Pennsylvania State ePortfolio
  Pennsylvania State University uses ePortfolios to help leaners to evaluate their learning experiences and to share their reflections with peers and potential employers. -- more
  
• Embry Riddle Aeronautical University Website Design
  Embry Riddle Aeronautical University uses thoughtful web design to welcome visitors. -- more
  
• Tuition Discounts for Alums
  U.C. Berkeley offers Alums discounts on online courses. -- more
  
• A Comprehensive Plan for Preparing Online Students
  To prepare its students for their online course experience, Berkeley College has included an orientation site for its online degree students, a required online preparatory courses that prepares online students to understand the particulars of online learning and navigate the course management system, an online library orientation, a special one-stop shopping center online degree site with messages from advisors and students services, an online tutoring site that is always available to help students with course material and writing assistance, and ongoing faculty and technical support. -- more
  
• How to Manage Your Online Week
  At University of Massachusetts Lowell a professor provides an explicit schedule for each day of each week for completion of readings, lecture notes, activities, discussion posts, and so on, that if followed, gives students an evenly paced online workweek. Using this schedule of paced workload/assignments, students would not find themselves overwhelmed for one or two days, or find that a due date has slipped by without noticing it. -- more
  
• Building online community through a course Community & Resource Website
  At the University of Massachusetts Lowell, a Community & Resource Website in Information Technology (IT) course allows for community building through sharing of student pictures, current and past student work and extensive resources. -- more
  
• Pause and Post: A method for improving the frequency and quality of discussion board posts
  In graduate online courses in Education at the University of Massachusetts Lowell, reflection and application of readings and concepts are weekly expectations of students. To help keep the discussion focused around certain key topics a method of Pause and Post is used to improve the frequency and quality of asynchronous discussion board postings. -- more
  
• Proactive Academic Advising for Distance Students
  Saint Joseph's College of Maine uses proactive outreach to guide and support distance students. -- more