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Effective Practices

[Learning Effectiveness] [Cost Effectiveness] [Access] [Faculty Satisfaction] [Student Satisfaction]


Quality Framework: Cost Effectiveness and Institutional Commitment

COST-EFFECTIVE practices enable institutions to offer their best educational value to learners. Online programs are regionally accredited (and otherwise as applicable) in the same way as on-campus courses and, generally, online courses are part of a complete degree or certificate program. Institutional commitment to quality and finite resources require continuous improvement policies for developing and assessing cost-effectiveness measures and practices. The goal is to control costs so that tuition is affordable yet sufficient to meet development and maintenance costs -- and to provide a return on investment in startup and infrastructure.

Metrics may compare the costs and benefits of delivery modes by discipline and educational level; faculty salary and workload; capital, physical plant and maintenance investments; equipment and communications technology costs; scalability options; and/or various learning processes and outcomes, such as satisfaction levels and retention rates. These types of comparisons enable institutions to: develop better strategic plans for market demand and capture; achieve capacity enrollment; develop brand recognition; and secure long-term loyalty among current and prospective constituents. Cost-effective practices help to leverage key educational resources while offering new online learning opportunities to students and faculty.

Key practice areas for cost effectiveness include:

  • Infrastructure
  • Institutional commitment
  • Marketing
  • Methods for conserving costs, time, effort
  • Partnerships
  • Scalability

These principles of effective online education address COST EFFECTIVENESS AND INSTITUTIONAL COMMITMENT:

  • The program or course is consistent with the institution’s role and mission. Institutions seeking new opportunities outside their traditional venues will also be given encouragement.
  • Advertising, recruiting and admissions materials clearly and accurately represent the program and the services available.
  • Review and approval processes ensure the appropriateness of the technology being used to meet program or course objectives. Research, experimentation, and continuous improvement are encouraged.
  • The institution demonstrates a commitment to ongoing support, both financial and technical, and the continuation of the program or course for a period sufficient for students to complete a degree or certificate.

Quality Framework Table: Cost Effectiveness and Institutional Commitment

Goal
Process/Practice
Metric
Progress Indices
Institutional business practices generate and support stable, high-quality educational programs and expansion to meet needs
 
Through institutional research and sharing of effective practices, programs show continuously improving effectiveness and lowering of costs.
 
Tuition for students in online courses is equivalent or less than tuition for students in on-campus programs and costs to develop and deliver online education are kept low so that the program is profitable to institutions

The institution demonstrates financial and technical commitment to its online programs

The institution continuously seeks ways to lower costs and improve quality of course development, course delivery, infrastructure and administrative processes.

The institution leverages technology to reduce costs and improve effectiveness

Course offerings are designed to be scalable and sustainable to meet anticipated demands.

Tuition rates provide a fair return to the institution and best value to learners at the same time

Tuition rates are equivalent or less than on-campus tuition


Institutional stakeholders show support for participation in online education

The institution identifies and shares effective practices for innovation and improvement

The institution maintains or increases levels of participation

Learners complete degree programs

There is clear evidence of the prospective sustainability of each program

The institution uses cost models (such as $ return to faculty, department, institution, cost per credit hour, cost per student, return on investment, internal rate of return, and net present value analysis)

The institution controls and recovers investment costs, such as course development recovered

Enrollments equal the institution's expectations. As enrollment increases, cost per credit hour decreases

The institution has assets (faculty, administrators, technology infrastructure, and so on) to sustain growing programs


The institution sustains the program, expands and scales upward as desired, strengthens and disseminates its mission and core values through online education

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